Service Interruptions

SERVICEINTERRUPT

 

  Due to hazardous road conditions as well as the safety of our drivers & the general public, the following dates had interruptions in service.

HAZARDOUS WEATHER COLLECTION FRI 2/23: *** MAKE UP SCHEDULE ***

Since Thursday residential and commercial routes were all cancelled, we are running one day behind the rest of the week.

If you are a Thursday customer, your garbage, recycling and compost will be picked up Friday.

If you are a Friday customer, your garbage, recycling and compost will be picked up Saturday.

During this event, our message to our customers is the same: LEAVE YOUR GARBAGE AT THE CURB UNTIL IT IS COLLECTED. The garbage is our priority and we will get to it no matter what.

If your blue recycling and green composting carts are not collected within 2 days of your normal collection day, this is your signal these routes are cancelled until the following week where we will collect double volume no charge. There is no credit for missed collection due to hazardous weather.

HAZARDOUS WEATHER COLLECTION FRI 2/23:

As of Thursday night, we hope to run all Thursday and Friday residential and commercial customers one day behind schedule since we did not run anything Thursday 2/22. (Some commercial routes will run on schedule Friday, just depends how much each driver can handle).

Our hope is this means Thursday customers will be picked up Friday for garbage, recycling and composting. Friday customers would be picked up Saturday for garbage, recycling and composting. This schedule could change due to conditions overnight. (2/22 – 2/23)

During this event, our message to our customers is the same: LEAVE YOUR GARBAGE AT THE CURB UNTIL IT IS COLLECTED. The garbage is our priority and we will get to it no matter what.

If your blue recycling and green composting carts are not collected within 2 days of your normal collection day, this is your signal these routes are cancelled until the following week where we will collect double volume no charge. There is no credit for missed collection due to hazardous weather.

HAZARDOUS WEATHER COLLECTION THURS 2/22:

All residential and commercial routes are cancelled for garbage, composting and recycling. Make up schedule will be posted tonight.

During this event, our message to our customers is the same: LEAVE YOUR GARBAGE AT THE CURB UNTIL IT IS COLLECTED. The garbage is our priority and we will get to it no matter what.

HAZARDOUS WEATHER COLLECTION WED 2/21:

As of 6am, only garbage is being attempted for collection today for our Wednesday customers. No compost or recycling routes are being ran today for Wednesday customers, or any make up for Monday or Tuesday compost or recycling.

During this event, our message to our customers is the same: LEAVE YOUR GARBAGE AT THE CURB UNTIL IT IS COLLECTED. The garbage is our priority and we will get to it no matter what.

If your blue recycling and green composting carts are not collected within 2 days of your normal collection day, this is your signal these routes are cancelled until the following week where we will collect double volume no charge. There is no credit for missed collection due to hazardous weather.

Stay safe out there!

HAZARDOUS WEATHER COLLECTION TUES 2/20:

All Tuesday recycling, compost and routes are out attempting to collect today on schedule. We are also catching up on any Monday SW garbage that was not able to be collected yesterday.

As of Tues morning since snow has already started, we are not sure if or when any Monday compost or Monday Madison South recycling will be made up.

During this event, our message to our customers is the same: LEAVE YOUR GARBAGE AT THE CURB UNTIL IT IS COLLECTED. The garbage is our priority and we will get to it no matter what.

HAZARDOUS WEATHER COLLECTION MON 2/19:

Due to snow that froze on the roads overnight, no residential compost routes are running today. Recycling in the Madison South neighborhood has also been called off for the day.

All other recycling routes and garbage routes are out attempting to collect today. During this event, our message to our customers is the same: LEAVE YOUR GARBAGE AT THE CURB UNTIL IT IS COLLECTED. The garbage is our priority and we will get to it no matter what.

 CHRISTMAS WEEK & NEW YEARS WEEK

SERVICE UPDATE: SAT 12/30

All delayed garbage collection from earlier this week should now be complete. If it was your garbage week and your garbage was not collected on one of the make up days, please call the office and we will get it picked up for you. The office will be open Sat Dec 30th from 8am to 12pm.

If your delayed recycling and/or compost has not been collected yet and it has been two days since your scheduled collection day, these routes won’t be made up before next week. There is no credit for missed collection due to hazardous weather but we are happy to take double volume of the missed material next week. (Christmas trees do not count as double volume for compost).

Don’t forget: Drivers are off New Years Day so their work week is Tuesday through Saturday next week. All residential routes are delayed one day next week due to the holiday schedule.

SERVICE INTERRUPTION: THURS 12/28

All delayed garbage collection due to hazardous weather is being made up TODAY!! Make sure your can or cart for the garbage is still at the curb by 6 am!!

Compost will only be collected in the Sellwood-Westmoreland area again. All other compost drivers have been pulled to help catch up on the previously delayed garbage as garbage is the priority during hazardous weather. If your compost (and recycling for some areas) was cancelled this week due to the ice, set out properly prepared double volume next week and the drivers will take it no charge!

SERVICE INTERRUPTION: Wed 12/27

we are collecting Tuesday residential customers. All collection is delayed one day Christmas week and New Years week.

Due to icy still on roads but also the danger of drivers having to get in and out of the truck on icy, most compost routes are NOT being ran for Tuesday customers today. Compost was ran in the Westmoreland and Sellwood areas for Tuesday customers.

No garbage, recycling or garbage is being ran in the SW or Laurelhurst areas for Tuesday customers. (We did attempt Laurelhurst this morning and had to call it off after about 5 streets). Be sure to leave your garbage at the curb, it will be collected as soon as it safely can be. The garbage is our priority.

If compost and recycling routes are going to be made up before your next scheduled collection day, those will be posted here and on our website as soon as the decision has been made.

Due to drivers getting Christmas Day and New Years Day off, all residential collection is delayed one day these two weeks.  This means if you are normally a Wednesday residential collection, you will be collected Thursday these two weeks.
 

TUES 12/26 (collecting Monday customers): 

Due to icy road conditions, no residential compost routes are being collected today.  No garbage, recycling or compost is being collected in the SW and Argay areas either.  Please leave your garbage out at the curb, it is the priority and will be collected as soon as possible.  If any compost and/or recycling schedules are going to be made up prior to your next scheduled collection day, a notice will be posted here as soon as that schedule is decided.  You can also see our Facebook page for notices.

FRIDAY FEBRUARY 3rd, 2017 : UPDATE

FEB 3rd: All Friday residential garbage, recycling and compost collection has been suspended until Saturday.  **The exception is the St John’s area – garbage and recycling will be collected Friday but compost will be Saturday**  Please leave all your containers at the curb and we will be by to empty them as soon as we safely can.

FRIDAY FEBRUARY 3rd, 2017

FEB 3rd: ATTEMPTING DELAYED START FOR RESIDENTIAL GARBAGE, RECYCLING AND COMPOST.

Leave all your cans and carts at the curb today as normal. Routes should be completed by 4pm. Updates to come if this changes.

FRIDAY JANUARY 20th, 2017

JAN 20th: FRIDAY RESIDENTIAL GARBAGE WILL BE RUNNING AS NORMAL. WE WILL ALSO BE GETTING THE REST OF TUESDAY RESIDENTIAL GARBAGE AND THE FRIDAY SW ROUTE FROM LAST WEEK.

Make sure your can/cart is at the curb by 6am!

Our hope is to start running Friday residential recycling, but compost looks unlikely as we need these drivers to help pick up the delayed garbage.

THURSDAY JANUARY 19th, 2017

JAN 19TH: ALL THURSDAY RESIDENTIAL GARBAGE WILL BE COLLECTED, AS WELL AS ALL MONDAY RESIDENTIAL GARBAGE AND HALF OF THE TUESDAY RESIDENTIAL GARBAGE.

We will get the rest of the Tuesday residential garbage on Friday. No make up routes scheduled yet for missed recycling and compost. Since garbage is the priority, we are needing to use the recycling and compost drivers to get caught up on the missed garbage.

Just leave your garbage out at the curb until it is picked up! 🙂

WEDNESDAY JANUARY 18th, 2017

JAN 18TH: WE ARE GOING TO ATTEMPT ONLY RESIDENTIAL GARBAGE COLLECTION FOR WEDNESDAY CUSTOMERS. Please make sure your garbage can/cart is at the curb by 6am.

Hopefully, we will be able to start making up Monday and Tuesday garbage on Thursday – update to come by Wednesday night. Just leave that garbage can/cart at the curb until it is picked up! 🙂

TUESDAY JANUARY 17th, 2017: UPDATE

JAN 17TH: ALL RESIDENTIAL GARBAGE, RECYCLING AND COMPOST ROUTES ARE CANCELLED.

LEAVE YOUR GARBAGE AT THE CURB UNTIL IT IS PICKED UP. The garbage is our priority and we will get to it as soon as we safely can.

The street in front of your house might be clear, but most roads to, from and around your neighborhood are just not safe with this packed ice and a very good chance of freezing rain called for Tuesday. We have to keep in mind the safety of our employees driving on route as well as getting in and out of the truck at each house and the safety of the general public.

If your recycling and compost are not picked up within 2 days of your normal scheduled collection day, this is your signal these routes will not be made up until your next scheduled collection day. As there is no credit for missed collection due to hazardous weather, we will take double volume recycling and/or compost on your next scheduled collection day at no additional charge.

As soon as we have any make up routes scheduled, those will be posted here and on our website at www.heiberggarbage.com so please check back daily.

Thank you for your continued patience and understanding as we all deal with these weather conditions.

TUESDAY JANUARY 17th, 2017

JAN 17th: No residential routes are cancelled as of yet. There is a chance they might be if we get freezing rain Monday night and/or Tuesday morning.

If you are a Tuesday customer, please have your carts out at the curb by 6am. I will have this page, our outgoing voicemail, and website updated Tuesday morning if any routes are cancelled or postponed. Stay tuned!

MONDAY JANUARY 16th, 2017:  UPDATE

MON JAN 16th: ALL RESIDENTIAL ROUTES ARE CANCELLED FOR GARBAGE, RECYCLING AND COMPOST.

There is still too much ice on the roads for our drivers to operate safely. This decision is made not only for the safety of our drivers, but the safety of the general public as well.

LEAVE YOUR GARBAGE AT THE CURB UNTIL IT IS PICKED UP. Garbage is the priority and we hope to have the garbage caught up by mid week.

If your recycling and compost is not collected within 2 days of your normal collection day, this is your signal these routes will not be made up until your next scheduled collection day. There is no credit given for missed collection due to hazardous weather so we are happy to take double volume of your recycling and compost at no additional charge the following week if these routes are not made up within 2 days.

Thank you for your understanding and patience during these weather conditions.

SATURDAY JANUARY 14th, 2017:  UPDATE

Almost everyone’s garbage has been picked up! Friday garbage ran on Friday and today, Saturday, we were able to complete all of the Wednesday and Thursday garbage routes.  The only garbage that has not been serviced yet is the Friday SW area and 3 streets from the Thursday SW route. Make up schedule for these customers coming soon.  Stay tuned for what we hope to collect on Monday – should be posted by Sunday late afternoon/early evening. Thanks again for your patience and understanding!

SATURDAY JANUARY 14th, 2017:

SAT JAN 14th: WE ARE GOING TO ATTEMPT TO COLLECT ALL WEDNESDAY AND THURSDAY RESIDENTIAL GARBAGE INCLUDING THE SW AREA.

THE ONLY ROUTE THAT DOES NOT HAVE A MAKE UP SCHEDULE YET FOR GARBAGE IS THE FRIDAY RESIDENTIAL SW AREA. Update to come soon.

Please make sure your garbage can/cart is at the curb by 6am. It would be a great help if there is clear access to your garbage can/cart instead of it being away from the cleared part of the street and blocked on all sides by snow. Your drivers are working hard and doing a great job! Just stepping off and on the truck at each house is a hazard for them with the packed snow and slippery ice. Anything you can do to help them stay safe is greatly appreciated!

A huge THANK YOU to all of our customers who have been understanding during this week of weather! We really appreciate your patience!

FRIDAY JANUARY 13th, 2017:

FRI JAN 13th: WE ARE GOING TO ATTEMPT ALL FRIDAY RESIDENTIAL GARBAGE EXCEPT SW AREA.

Please have your garbage can/cart out by 6am. Clear access to your cart from the road would really help out your hard working drivers!

Friday recycling and compost routes have been cancelled.

THURSDAY JANUARY 12th, 2017:

THURSDAY JAN 12th: ONLY MAYWOOD PARK GARBAGE IS BEING COLLECTED. ALL OTHER RESIDENTIAL ROUTES ARE CANCELLED.

Leave your garbage at the curb until it gets picked up, even if this means for days. Garbage is our priority since it is only picked up every 2 weeks.

You can leave your blue recycling and green compost carts at the curb, but if they are not picked up within 2 days of your scheduled day, this is your signal we were not able to make up these routes. We will collect double volume on your next scheduled collection day at no additional charge.

WEDNESDAY JANUARY 11th, 2017:

WED Jan 11th Customers:  All RESIDENTIAL ROUTES ARE CANCELLED

Leave your garbage at the curb until it gets picked up, even if this means for days.  Garbage is our priority since it is only picked up every two weeks.

You can leave your blue recycling and green compost cart at the curb, but if they are not picked up within 2 days of your scheduled day, this is your signal we were not able to make up those routes.  We will collect double volume on your next scheduled collection day at no additional charge.

MONDAY JANUARY 9th, 2017

MON Jan 9th Customers:  Due to hazardous road conditions as well as the safety of our drivers and the general public, the following areas  had an interruption in service.

  • Argay Terrace area:  Garbage, recycling and compost routes were cancelled.  We plan to collect your garbage Tues Jan 10th.  Please make sure your can/cart(s) are at the curb by 6am.  We will make our best effort to come by for your recycling and compost but garbage is the priority.  If your blue recycling and green compost cart are not emptied within a day or two, this means we were not able to service these carts and will take double volume next week on your regular pick up day at no additional charge.
  • SW Portland: 80% of the route was serviced for garbage while recycling and compost routes were cancelled.  For those customers who did not get a garbage pickup, leave your can/cart(s) at the curb Monday night and we will be by Tues Jan 10th.  If your blue recycling and green compost cart are not emptied within a day or two, this means we were not able to service these carts and will take double volume next week on your regular pick up day at no additional charge.
  • Madison South area: This was not a garbage week but recycling and compost routes were cancelled.  Please leave your blue recycling and green compost cart at the curb and we will make our best effort to come by for your recycling and compost.  If your blue recycling and green compost cart are not emptied within a day or two, this means we were not able to service these carts and will take double volume next week on your regular pick up day at no additional charge.

MON SEPT 4th & TUES SEPT 5th

  • Due to the prediction of extreme heat (again) and the continuation of poor air quality, residential routes will begin at 4 AM. Please make sure your carts are at the curb by 4 AM or the night before collection.  Normal collection days are NOT changing or being delayed due to the holiday weekend.

 

Please keep in mind we try to do what we can to disrupt the fewest number of customer’s schedules as possible.  City rules has us making garbage the priority, then recycling and finally compost.  If you have more questions, please feel free to call our office at 503-794-8212